Last updated: 9 August 2026
This policy applies to purchases made from Barrel & Bloom Coffee at coffee.barrelandbloom.uk. Barrel & Bloom Coffee is operated by Barrel & Bloom Ltd.
Your right to cancel
If you are a consumer, you may cancel an eligible online order without giving a reason. You must tell us within 14 days after the day you, or someone you nominate, receives the goods.
To cancel, email sales@barrelandbloom.uk with your name, order number and a clear statement that you wish to cancel. You may use the model cancellation form at the end of this policy, but you do not have to.
If your order has already been dispatched, you must return eligible goods within 14 days after telling us you wish to cancel. Please contact us before returning anything so that we can provide the correct return instructions. Unless the goods are faulty, damaged or not as described, you are responsible for the direct cost of returning them.
Food and sealed goods
For change-of-mind cancellations, returned coffee and other food products must be unopened, unused and in their original sealed packaging. We cannot accept a change-of-mind return for sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken, or for goods that are liable to deteriorate or expire rapidly, where the relevant statutory exception applies.
This does not affect your rights if goods are faulty, damaged, not as described or otherwise fail to meet your statutory rights.
Faulty, damaged, incorrect or missing goods
It is our responsibility to supply goods that meet your consumer rights. If an item arrives damaged, is incorrect, is faulty, is not as described or does not arrive, contact us as soon as reasonably possible at sales@barrelandbloom.uk. Please include your order number and, where reasonably possible, photographs of damage or packing so that we can investigate quickly.
Depending on the circumstances and your legal rights, we will offer an appropriate remedy, which may include a replacement, repair, price reduction or refund. Nothing in this policy limits your rights under the Consumer Rights Act 2015.
Refunds
For a valid change-of-mind cancellation, we will refund the price paid for the returned goods and the cost of our least expensive standard delivery option. Any extra amount paid for premium or expedited delivery is not refundable unless required by law.
We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the goods. We may withhold the refund until we receive the goods back or you provide evidence that you have returned them, whichever occurs first.
Refunds will be made to the original payment method without undue delay and no later than 14 days after the relevant return or evidence of return. Your bank or payment provider may then need additional time to show the credit.
Order changes and cancellations before dispatch
Contact us promptly if you need to change or cancel an order. We will try to help, but we cannot guarantee a change or cancellation after fulfilment has begun. Your statutory rights are unaffected.
Contact and business details
Barrel & Bloom Ltd
Company number: 17334989
Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Email: sales@barrelandbloom.uk
Please do not send returns to the registered office unless we have confirmed the return instructions.
Model cancellation form
To: Barrel & Bloom Ltd, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE; sales@barrelandbloom.uk
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Ordered on / received on:
Customer name:
Customer address:
Order number:
Signature (only if this form is submitted on paper):
Date: